White Navigator Logo

Frequently Asked Questions

How can I register? What are the registration rates? What is included in the cost of registration?

Check out this page https://navigator.emergencydispatch.org/conference-registration/

Can discounts be combined?

No, only one discount can be applied per registration.

What is the hotel room rate?

Room rates start at $239 per night.

How can I bring a guest/spouse to the events?

You can purchase a guest pass for $150

What if I need to pay by check?

Mail checks to: IAED 110 South Regent Street, Suite 800, Salt Lake City, Utah 84111 United States Ph: +1(800) 960-6236

When will the conference take place?

April 18-20, 2023

Where is it located?

Gaylord Rockies Resort & Convention center in Aurora, CO

How can I see the full agenda?


When will the exhibit hall be open?

Monday evening, all day Tuesday, and Wednesday before lunch.

How can I find out when someone is scheduled to present?

Use the search bar to search the agenda https://cvent.me/o2MO09?RefId=Agenda23

When is the 2024 conference?

It will be held in April 2024 at the Gaylord National Hotel in National Harbor, MD.

Can I reserve exhibitor space in the Exhibit Hall?

Please click this link to register as an exhibitor: https://cvent.me/xvAOLR?RefId=Exhibitor+Registration

How can my organization become a conference sponsor?

Please contact Nikele at nikele.schwendiman@emergencydispatch.org

I'm a presenter - is there a PowerPoint template I should be using?

Yes, please download it from the Speaker Portal or contact navigator@emergencydispatch.org

How do I submit a proposal?

Proposals for NAVIGATOR 2023 are closed. Calls for speaker presentations for next year's NAVIGATOR are released early summer preceding the conference and the deadline is early August.

Where can I find guidelines and information about research poster submissions?

Please submit posters here: https://www.aedrjournal.org/cfpp

How can I book a hotel room?

Book here https://www.marriott.com/en-us/hotels/dengr-gaylord-rockies-resort-and-convention-center/overview/

How do I get a receipt or invoice for my registration?

Once you are registered for the annual conference you will receive a confirmation email with a link to print an invoice.

I only want to attend one day of the conference, is that possible?

Yes, we offer 1-day passports

I just want to attend one session, is that possible to do without registering for the conference?

No, you must purchase a 1-day passport to attend one session.

What is the cancellation policy for the conference? Can I cancel my registration?

Yes, but make sure to read section 4 of the terms and conditions carefully before doing so: https://navigator.emergencydispatch.org/terms-and-conditions/

I am an overseas participant and need a letter of invitation before I can receive my visa. What is the procedure?

Please email us at navigator@emergencydispatch.org for a letter.

How can I buy tickets for special events?

Tickets to the Exhibit Hall Gala and Attendee Party are included in the 3-Day Passport and the Exhibit Hall guest pass. There is no added fee for the Closing Keynote this year.

What does the Guest pass include?

Access to the Exhibit Hall Gala, the general sessions, box lunches, and attendee party. Guests do not receive CDE credits or access to breakout sessions.

Can I purchase tickets when I get there?

Yes, but you will pay the on-site rate and due to capacities, you may not be allowed access to all preferred sessions. A limited number of tickets for special events may be available at the registration desk, however, we cannot guarantee the availability of tickets on-site.

What if I only want to attend a certification course and not the conference?

You can do that. Just select the “pre-con only” admission type. You will not be given a name badge, attendee bag, or allowed to enter the Exhibit Hall.

Why was my session scheduled at the same time as other sessions on similar topics?

The program takes place over several days with many scheduled sessions, and some conflicts are unavoidable.

How can I attend a Pre-conference Workshop?

You can register for Pre-conference Workshops during registration. Each workshop has a registration fee, which is used to help offset the cost of organizing the workshop.

When will I receive a certificate of continuing dispatch education?

Following the conclusion of the conference you will receive an email with your digital CDE certificate.

Where can I find the terms and conditions?


Where can I find IAED’s privacy policy?


How can I access the mobile event app?

The NAVIGATOR App will be available to registered attendees in March 2023.

How can I nominate someone for Dispatcher of the Year?

Here is the Dispatcher of the Year nomination link: https://www.emergencydispatch.org/what-we-do/dispatcher-of-the-year

Will there be free Wi-Fi on site?

Yes, all hotel guests can access free Wi-Fi at the Gaylord Rockies.

Are meals included with my registration?

With a 3-Day Passport, you will receive a boxed lunch Tuesday and Wednesday and breakfast on Wednesday. IAED will also provide several coffee breaks throughout the week. The Exhibit Hall Gala event on Monday night includes light fare and a drink ticket, as well as cash bar. The Attendee Party offers heavy hors d’oeuvres and a drink ticket.


110 South Regent Street, 8th Floor
Salt Lake City, UT 84111 USA
(800) 960-6236 Toll free (USA)
(888) 725-5853
(801) 359-0996 Fax

Our office hours are 8:00 AM to 5:00 PM (MST) Monday-Friday

facebook iconinstagram iconflckr iconlinkedin icontwitter iconvimeo icon