Is your center among the hundreds currently suffering with a staffing shortage? We will highlight our work with nationwide high school and technical college Law and Public Safety (LPS) career clusters for the inclusion of the IAED’s Emergency Telecommunicator Course (ETC) certification course.

Examining an infrequent but potentially high impact incident that can affect an entire community. We will detail how the FPDS can help a communication center manage incidents. This presentation will also include a glimpse of a brand-new protocol—Protocol 84: Structural Instability/Problems.

Showcasing agencies using the ECNS application in different and innovative ways in the U.S. and around the world. If your agency or community struggles to manage community members and patients needing help accessing health care and who absolutely do not need an ambulance transport to the emergency department, this course is for you!