Why Attend

This year is the 25th anniversary of NAVIGATOR—the world’s foremost premier education conference built around public safety emergency communications and call processing. The conference is focused on the educational experience of its attendees and dedicated to inspiring and celebrating emergency dispatch professionals. Come ready to learn about cutting-edge research and tried-and-true methods to keep you and your center operating at optimal levels.

NAVIGATOR attracts the best in the business, like public safety communications officials, managers, supervisors, and calltakers/dispatchers—both licensed users and interested organizations alike. Fire Chiefs, Police Chiefs, EMS Chiefs, Emergency Communications Medical Directors, potential partners, podcast experts, influencers in public safety, international visitors, and professionals have all joined our mission to make a difference over the past 25 years. No matter what their job titles are, all attendees have dedication and a passion for all things dispatch in common. Join us for a truly memorable experience.

Keep up to date on Protocol changes and earn CDE hours that count toward recertification.

Network and share experiences with peers from around the world. No one understands dispatch like others in the field.

Explore new tech, products, and suppliers in the
Exhibit Hall.

Fall back in love with your job by being reminded why you do what you do.

Yours is a unique occupation; rejoice in it with others who understand the highs
and lows.

Popular & Noteworthy

Keynote Speaker

JJ Birden is a former
NFL wide receiver and businessman turned inspirational speaker and best-selling author. He teaches his audience how to seize the opportunities in their lives to achieve more, do more, and be more.

Closing Lunch

Join us for a plated lunch and presentation of awards. This event wraps up the week, so we will be reflecting on what we’ve learned and focusing on how to MAKE IT MATTER!


Popular tracks like Technology, Research, Special Interest, and ACE and Quality Assurance

Women in 911 (WIN) session, presented by NENA chairs.

Advance women in 911 through leadership development, education, networking, and mentoring opportunities at all levels of
their careers.

EMD Mentor pre-conference course presented by Jonny McMullan.

Take a look at the role of the EMD mentor and examine why it is vital for the job role. We will discuss personality types of mentors and mentees and the complexity of assigning the correct partnership to promote a positive learning environment.

ENP Bootcamp presented by Brian Tegtmeyer and Ty Wooten.

This workshop covers an overview of ENP application and exam scheduling processes before jumping into a cram session to begin getting you ready to ace the test!

Can’t miss events

Exhibit Hall Gala

Date: Tuesday, April 28
Time: 6:30–8:30 pm
Location: Exhibit Hall
(Veracruz Ballroom)
Details: Kick your week off right in the
Exhibit Hall.

Grab some snacks, say hey to some cool people, and check out our awesome exhibitors.


Date: Wednesday, April 29, & Thursday, April 30
Times: TBA
Details: Take a tour of a local PSAP to see how similar and different things are from your center.

Openning Session

Date: Wednesday, April 29
Time: 8:30–10:30 am
Location: Coronado Ballroom
Details: Start making it happen and making it matter by attending the opening session.

Get inspired by the keynote speaker, and witness the presentations of the Instructor of the Year Award, ACE recognition, and Dispatcher of the Year Award.


Date: Wednesday, April 29
Time: 7:30–9:30 pm
Location: Cabanas Beach
Details: Let’s get spicy! We’re bringing Havana flavor to Orlando for the biggest party all week.


Date: Thursday, April 30
Time: 5:00–6:00 pm
Location: Three Bridges Bar
Details: After a day of inspiring, supporting, and learning from each other, join your female colleagues for casual conversation and fun.


Date: Thursday, April 30, &
Friday, May 1
Time: 7:00 am
Location: Grand Destino Plaza
Details: Clear your mind and shed that stress with morning activities like a morning lake walk.


Date: Thursday, April 30
Time: 8:00–9:00 am
Location: Exhibit Hall (Veracruz Ballroom)
Details: Eat the most important meal of the day while networking with colleagues and
industry leaders.


(Invitation only)

Date: Thursday, April 30
Time: 7:30–9:30 pm
Details: Celebrate your center’s hard work with other ACEs.


Date: Friday, May 1
Time: 1:00–2:30 pm
Location: Coronado Ballroom
Details: Alas, all good things must come to an end. Bring the week to a close by listening to the keynote speaker and watching the presentations of the Dr. Jeff J. Clawson Leadership Award, ECN of the Year Award, and Research Poster Winner.

Check out the Agenda


The Exhibit Hall floor offers something for everyone, with exhibitors enabling you to leave the show with ways to improve your center and opportunities to make new contacts. We understand the power of connecting with your industry peers. The most comprehensive and cutting-edge solution providers will be on hand. Attendees will have a firsthand look at how companies are responding to the market’s latest trends and issues.

  • Exhibit Hall access with your passport
  • Cutting-edge products and services
  • Food and beverages
  • Exciting performers at the Gala
  • Expansive show floor covering 40,000 square feet
  • Get a pulse on what’s out there including the latest from vendors in seating, CAD, educational opportunities, etc.
  • Demos from vendors
  • Meeting the Academy and taking home cool giveaways
  • The research posters are near the Exhibit Hall so you can get a feel for the latest research in the industry
  • Meet industry friends like the Denise Amber Lee Foundation and Within The Trenches Podcast
  • Mix and mingle with industry experts and newcomers, expanding your sphere of influence and being influenced in turn


Tuesday, April 28
Exhibit Hall Gala
6:30 pm–8:30 pm

Wednesday, April 29
Exhibit Hall open
10:30 am–3:00 pm

Thursday, April 30
Exhibit Hall open
8:00 am–1:30 pm

Make it happen, Make it matter

Now that you’re amped up, what needs to be done between now and NAVIGATOR 2020? Use this handy checklist to count down the days and tasks.

  • Register for the conference and book your hotel room and flight (get the early bird discount and save some sweet cash for Disney or souvenirs)
  • Pick your tracks and speakers (we recommend NAVIGATOR+)
  • Follow our IAED NAVIGATOR page on Instagram and watch for possible discounts and prizes
  • Download the app (stay up to date on session changes and
    logistical changes)
  • Be an inspiration when you go back home and share all the valuable things you learn
  • Pick up some free swag to take back to colleagues
  • Try to meet at least two new people every day

Disney’s Coronado Springs Resort

1000 West Buena Vista Drive
Lake Buena Vista, Florida 32830-8403
Room rates start at $178

Conference April 29-May 1
Exhibit Hall Tuesday-Thursday, April 28-30
Pre-con Sunday-Tuesday, April 26-28


110 South Regent Street, 8th Floor
Salt Lake City, UT 84111 USA
(800) 960-6236 Toll free (USA)
(801) 359-6916 Phone
(801) 359-0996 Fax
+1 801 359 6916 (International)
Our office hours are 8:00 AM to 5:00 PM (MST) Monday-Friday.